A Posting Alert is a notification from a job board indicating that a job could not be processed.
These notifications are displayed within the eQuest administration portal in one of two sections:
- Account Summary
- Reporting > Posting Alerts
Action Necessary
The general course of action is to contact the job board to resolve the problem, or request clarification on the error. Once the issue has been resolved at the job board, use the "Push Postings" option to re-queue the posting(s) another attempt at delivery to the board.
Which Boards Support Posting Alerts?
Not all job boards return errors that allow eQuest to expose these alerts. However, boards like Monster, Careerbuilder, Linkedin, and SEEK are a few examples of boards that do return errors that can be displayed to admins in the form of Posting Alerts.
Getting to the Posting Alerts Section
On the Account Summary page you will see a "Posting Alerts" section.
If you have any Posting Alerts you will see a message stating there are Posting Alerts to review.
Alternatively, you can get there by expanding the "Reporting" section (select "Posting Alerts").
Getting Around the Posting Alerts Page
Once you're in the Posting Alerts section you will see all alerts for active postings.
Here you will see the date posted, Req Number, Board Label, Board Username and Deferred Reason.
TIP: you can see the entire Deferred Reason by hovering over and clicking on the blue arrow.
1. Push Postings Option
The "Push Posting" option will re-queue any selected postings for delivery to the board without the need for the user to send an ATS update.
This option should be used once the board issues that caused the Posting Alert have been resolved. If the issues have not been resolved, triggering a re-push will likely result in another Posting Alert.
If you've ignored postings that you would like to Push, you can select the "Show Ignored" option, and then check those previously ignored postings and Push.
2. Ignore Alerts Option
This option hides the Posting Alerts in the list.
To ignore alerts, select the alert and click the "Ignore Alerts" button at the bottom of the page.
Please note that ignored alerts will no longer be visible by default to any other admins within your company. However, there is an option on that same page to "Show Ignored" alerts.
3. Show Ignored Alerts
Toggle this on to see Posting Alerts that were ignored (but remain active).
Posting Alert Email Notifications
If new Posting Alerts are generated in a given day, those with admin accounts will be notified via email. If you have more than one alert that day, all will be sent in a single email.
It's important to ensure a valid email address is stored in the Account Email field of your admin account profile. See the Notification Emails article for details on this setup.
Posting Alert Error Messages
The "Deferred Reason" message verbiage is coming directly from the job board.
In a few cases we've attempted to clean up the alert messages when they're overly vague, or too technical.