Filing Support Inquiries
As the admin for your company, you are authorized to file inquiries, requests for setup, etc, via the eQuest Support portal.
Getting to the Request Form (Admins Only)
Go directly to https://support.equest.com and select the "Submit a request" or the chat bubble at the bottom of the page..
Alternatively, expand the Training & Support section in the admin.equest.com menu and select the "File a Request" option.
Filing a Request
1. Fill in your Contact Information at the top of the request form.
2. Select Your Relationship to eQuest.
3. Select an inquiry type.
You'll now see more options displayed that relate to the selected inquiry type.
Enter values into all fields that relate to your inquiry.
4. Click the Submit Request button
After Your Request Has Been Filed
After submitting the request you will receive an email with a link to your ticket
Updating a Request
Use may use link provided in the email or by responding directly in that email to check for updates or to submit additional details in the ticket.