The admin site locks your account after too many failed sign-in attempts.
How the lock works
- After 2 failed attempts, you'll be asked to complete a CAPTCHA.
- After 3 more failed attempts (counting from the first CAPTCHA), your account locks for 10 minutes.
- Each failed attempt after that adds another 10 minutes.
Resetting your password
On the admin sign-in page (admin.equest.com), click Reset Password. You'll need both your admin username and the email address on your account. If you're not sure of either, ask your company's eQuest admin.