A job poster account locks for 10 minutes after 5 failed sign-in attempts. Each failed attempt after that adds another 10 minutes.
If it happens while posting from your ATS
Your ATS passes login details to eQuest when you post. If they don't match what's set up in eQuest, the post fails and the account can lock.
- Check that the username and password in your ATS exactly match the ones in eQuest. Both are case sensitive.
- If the password needs to change, your eQuest admin updates it in eQuest, and it then has to be updated in your ATS to match.
Locked out of the admin site instead? See Admin Login Locked.